Website
All prices and transactions are quoted and processed in Australian dollars (AUD).
Shipping and Delivery
All Prices displayed on the website include shipping costs within Australia.
For International orders we can ship via post or courier, prices vary depending on destination and parcel size. For International shipping costs please contact us at orders@mfpa.com.au for a quote. All orders (except personalised card orders) are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location in Australia. Personalised card orders allow 3-4 weeks for delivery.
Customer Service
MFPA is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative, a backorder or a full refund.
Refunds
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where the goods are faulty, have been wrongly described or are different to the product purchased on the website.
Privacy
We value our customers’ privacy; we do not sell, rent or trade our mailing list with anybody. MFPA is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We use this information for the purpose of identifying your orders and payments only.
Security
All payments made through the MFPA website involve your financial details being passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128 -bit SSL encryption is approximated to take at least one trillion years to break, and is industry standard.